Policies and FAQs

General Information

This section provides general information and answers to frequently asked questions (FAQ) that will give you a basic overview of how we process payments, how to redeem gift cards or promotional codes, how we package our items, message tag options when you’re sending a gift, what you can do if you’d like to cancel your order or request am exchange or refund.  Our Shop Policies are further down this page where it says Shop Policies. IF you have any questions or concerns, please don’t hesitate to ask here.

PAYMENT

The Pretti-fy online gift shop currently accepts Payments via Pay Pal, United States Postal Service (USPS) Money Orders or Pretti-fy Gift Cards.

IS MY PAYMENT SECURE?

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. ** Your payment details will not be shared with Pretti-fy. **  You speed through checkout in just a few clicks; PayPal takes the payment from your card or PayPal balance directly.  If you have specific payment related questions after your purchase, you can contact PayPal directly on their website.

HOW DO I REDEEM A GIFT CARD OR PROMOTIONAL CODE?

Your Gift Card or Promotional code can be redeemed online.  Simply place the desired products in your Shopping Cart. At Checkout, enter your Gift Card or Promotional code then click on ‘Apply Coupon’. The amount on your Gift Card will automatically be deducted from the total of your order in the Shopping Cart. The remaining amount will stay on your card for further use. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card on PayPal’s secure payment system. Only one Gift Card or Promotional Coupon Code per order can be used.

coupon code screenshot Steps 1 2 3

 

SHIPPING

Items are shipped out AFTER your full payment is received in the Pretti-fy account. Your item will be packaged nicely (as mentioned in all item descriptions) with the utmost care and attention to detail and mailed via USPS Priority. If you need to expedite an item or request overnight shipping, please send me a message so that I can work out the details.

View Detailed Shipping

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FREE SHIPPING ON ORDERS $50.00+ FOR UNITED STATES (DOMESTIC) SHIPMENTS ONLY

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PACKAGING

Jewelry, Bookmarks and Charms will be mailed to you nicely packaged in a standard jewelry box wrapped with hemp cord and embellished with a cute felt flower as shown below…

new packaging image 05.2017

 

CAN I HAVE MY ORDER SHIPPED TO SOMEONE ELSE?

Absolutely! Simply enter the gift recipients address in the Ship To Address area of the checkout page.

 

CAN I SEND A MESSAGE TO MY SPECIAL PERSON ON THE GIFT BOX?

Sure!  I love creating personalized message tags and attaching them to their surprise gift!  After you choose your item(s) and quantity, click FREE Message Tag; select In Note to Seller.  Just above the Add to Cart button, you’ll need to type the message you’d like on the tag.. in the Note to Seller box. Then click Add to Cart and proceed to checkout or continue shopping.  [ see below ]

Message tag box on website without arrows

WHAT WILL THE MESSAGE TAG LOOK LIKE?

Here’s an example of what your special persons gift might look like with the free message tag on it!  Message tag options are on each individual product listing.

custom message example light blue color 4

 

NOTE TO SELLER

The Note to Seller text area is for any extra information you would like to send in with your order.  This space is generally used to include a personalized message you would like to have on a gift box or for letting us know if you have a certain date you need it by.  IF the Note to Seller area is left blank on your order form, the order will go into the order cue and processed in the order it was received.

HOW CAN I CANCEL MY ORDER?

If there is a problem and you need to cancel your order, it needs to be done prior to shipment.   Most items are made to order, meaning they aren’t made until the order is placed.  With that being said, IF your item has shipped, we aren’t able to cancel the order.  If you haven’t received a message letting you know that your package has shipped and you need to cancel the order OR if have any questions, feel free to send me a message and I would be more than happy to help!  Use the Contact Us button on the top menu of the website or click here.

REFUNDS AND EXCHANGES

It’s unlikely that your item will be defective, however, IF there’s a problem with your item and it arrives broken or damaged… I require that you take several pictures of the item “immediately” after you receive it. Message me all the images and we will discuss the details regarding replacement or refund. It’s my goal to provide excellent products at reasonable prices with stellar customer service. I want you to have the buying experience that you deserve.

If for some reason you just aren’t happy with your item, you can return your item (within 7 days from the date of delivery) for a refund of the original transaction amount … minus the shipping.

WHOLESALE ORDERS ARE NON REFUNDABLE

As long as the items received are exactly as described… unless of course they’re damaged or defective. In that case, I must receive pictures and a detailed explanation of the damage immediately (within 72 hours) after you receive the items.. before I will consider a refund or replacement.

CUSTOMER WILL NOT BE REFUNDED ANY SHIPPING FEES.

CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING OF ANY ITEM.

Policies and FAQs

PROCESSING TIMES & SCHEDULED TO SHIP BY DATE

Our items show estimated processing times on each product listing.  They aren’t guaranteed processing times.  The time frame provided to you is intended to be a guesstimated amount of days it will take us to make the item, check it for quality control purposes, package and prepare it for shipment.  The time frame mentioned on the listings is usually quite accurate, with many items even shipping well before the end of the processing date noted.  However, during our busy times items can ship days later due to multiple item orders ahead of your being received on the main site (pretty-fy.com) and in the Etsy shop.  IF there is a concern because you need the item by a certain date, please don’t hesitate to check with us prior to purchasing and item.  We’d be more than happy to let you know in real time from the order cue… when your item(s) should ship.

 

GENERAL SHIPPING INFORMATION

All items are shipped through USPS with tracking numbers.  When an item is ready for shipment, the item is packaged (see how we package our products here), the package is then weighed and the shipping label is created through PayPal.  When we print the shipping label, this triggers an automatic email from PayPal to notify you of your tracking number.  The tracking number will also provide you with an expected date of delivery for your package. Please note that tracking numbers will start showing the movement within 12-24 hours after the label is created.  If you have any questions or concerns about your package shipment, please contact us here.  If you have any USPS specific questions about the address or any other reason, you can contact USPS Customer Service at 1 (800) 275-8777.  USPS will be able to help you from the tracking number you provide them.

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FREE SHIPPING ON ORDERS $50.00+ FOR UNITED STATES (DOMESTIC) SHIPMENTS ONLY

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WRONG ADDRESS ON ORDER

Please confirm that the physical address and email address on your order is accurate prior to the completion of the order.  If you discover there is an error on the ship to address, you will need to contact us right away.  We’re able to re-route your package, but, USPS charges us to do this for you.  There will be a $15 fee to do this.  If the item is delivered to the wrong address because it had the wrong ship to address and we weren’t notified so we can re-route it, it will be your responsibility to get the package because after delivery we can’t have it re-routed.  After delivery, the only person that can ship it to somewhere else is the person it was delivered to.  If the item is returned to us because of the wrong or an incorrect address or it is undeliverable for any reason, getting it back to you will be at your expense. If USPS tries to deliver the package two or three times and nobody accepts it they will send it back to us, and charge us for that shipment. If it was in our error, we will cover the charge. If it was due to an error on the original ship to date, you will be responsible to pay the extra charge.

 

DELIVERY SIGNATURE

Most items ship without a signature required at delivery.  On occasion IF an item is lost in the mail and a replacement is shipped out, I mail them Priority Mail with Tracking and Signature Required— to decrease the chance of it being lost again.  This of course is depending on the order details/specifics.

Seller Information

Pretti-fy is a licensed business in the state of Arkansas.

 

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