Shipping

Credit card authorization/verification/money order payment must be obtained before your item(s) ship.  You will receive an email confirmation when your order has shipped.  All shipping charges are non-refundable.  Detailed shipping information below…

All orders are shipped via the United States Postal Service.

Note: Product weight(s) listed on item details includes the weight of packaging materials (envelope/box/etc.).  Shipping fee includes cost of packaging materials.

PROCESSING TIMES & SCHEDULED TO SHIP BY DATE

Our items show estimated processing times on each product listing.  The time frame provided to you is a guesstimated amount of time it will take to make the item, check it for quality control purposes, package and prepare it for shipment.  The time frame mentioned on the listings is usually quite accurate, with many items even shipping well before the end of the processing times noted.  However, during our busy times items can ship days later due to multiple item orders ahead of your being received on the main site (pretty-fy.com) and in the Etsy shop.  IF there is a concern because you need the item by a certain date, please don’t hesitate to check with us prior to purchasing and item.  We’d be more than happy to let you know in real time… when your item should ship.

GENERAL SHIPPING INFORMATION

All items are shipped through USPS with tracking numbers.  When an item is ready for shipment, the item is packaged (see how we package our products here), the package is then weighed and the shipping label is created through PayPal.  When we print the shipping label, this triggers an automatic email from PayPal to notify you of your tracking number.  The tracking number will also provide you with an expected date of delivery for your package. Please note that tracking numbers will start showing the movement within 12-24 hours after the label is created.  If you have any questions or concerns about your package shipment, please contact us here.  If you have any USPS specific questions about the address or any other reason, you can contact USPS Customer Service at 1 (800) 275-8777.  USPS will be able to help you from the tracking number you provide them.

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FREE SHIPPING ON ORDERS $50.00+ FOR UNITED STATES (DOMESTIC) SHIPMENTS ONLY

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WRONG ADDRESS ON ORDER

Please confirm that the physical address and email address on your order is accurate prior to the completion of the order.  If you discover there is an error on the ship to address, you will need to contact us right away.  We’re able to re-route your package, but, USPS charges us to do this for you.  There will be a $16 fee to do this.  If the item is delivered to the wrong address because it had the wrong ship to address and we weren’t notified so we can re-route it, it will be your responsibility to get the package because after delivery we can’t have it re-routed.  After delivery, the only person that can ship it to somewhere else is the person it was delivered to.  If the item is returned to us because of the wrong or an incorrect address or it is undeliverable for any reason, getting it back to you will be at your expense. If USPS tries to deliver the package two or three times and nobody accepts it they will send it back to us, and charge us for that shipment. If it was in our error, we will cover the charge. If it was due to an error on the original ship to date, you will be responsible to pay the extra charge.

DELIVERY SIGNATURE

Most items ship without a signature required at delivery.  On occasion IF an item is lost in the mail and a replacement is shipped out, I mail them Priority Mail with Tracking and Signature Required— to decrease the chance of it being lost again.  This of course is depending on the order details/specifics.


 

SHIPPING RATES:

Shipping fees are based on actual shipping cost and the cost of packaging materials.

FIRST CLASS USPS BASE RATE $4.00

EACH ADDITIONAL ITEM $1.00

Packages weighing 3 ounces or less ship USPS First Class.

Packages weighing 3 ounces or more ship Priority Flat Rate (price based on package size).


DOMESTIC

USPS FIRST CLASS (up to 3 oz.) 
(3-7 business days)
USPS First-Class includes door-to-door tracking.

PRIORITY MAIL (3oz. + up)
(3-5 business days)
Priority Mail provides door-to-door tracking.

[ If the weight of your item(s) exceed the 3 oz. limit on First Class, the shipping will be done through Priority Flat Rate at a $6.00 rate. ]

INTERNATIONAL  ORDERS

At this time we are not offering International Shipping through the Pretti-fy website.  You may place an International Order through the PrettifyGifts shop on Etsy.

 


RETURNS & REFUNDS:

It’s unlikely that your item will be defective, however, IF there’s a problem with your item and it arrives broken or damaged… I require that you take several pictures of the item “immediately” after you receive it. Message me all the images and we will discuss the details regarding replacement or refund. It’s my goal to provide excellent products at reasonable prices with stellar customer service. I want you to have the buying experience that you deserve.

If for some reason you just aren’t happy with your item, you can return your item (within 7 days from the date of delivery) for a refund of the original transaction amount … minus the shipping.

WHOLESALE ORDERS ARE NON REFUNDABLE

Providing that wholesale items arrive exactly as described and free of any damage/defect, they will not be returnable.  IF the items are damaged during transit, I must receive pictures and a detailed explanation of the damage immediately (within 72 hours) after you receive the items before I will consider a refund or replacement.

CUSTOMER WILL NOT BE REFUNDED ANY SHIPPING FEES.

{CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING OF ANY ITEM.}

POLICIES

TERMS & CONDITIONS

 

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